Heath — Support

Last updated: October 6, 2026

Email [email protected] or use the contact form. A real person reads both. Include your platform and app version so the first reply can be an answer rather than a question.

Try the manual first

The Heath manual covers how the app is meant to be used, step by step, and answers most of what arrives in the inbox.

Before you write in

  • Include your device, OS version and app version, and the exact message you saw.
  • A bank shows Needs sign-in? Open Accounts and link it again; your bank asked Plaid to confirm it is you.
  • Pro not showing? Sign in with the same account you subscribed with, then choose Restore purchases.
  • Windows: Pro is bought on softflourish.com/heath/account, not in the Microsoft Store. Cancel there too.

Billing and subscriptions

Subscriptions are billed by the store you installed from, so cancellations and refunds are handled there — App Store, Google Play or Microsoft Store account settings. We cannot cancel or refund a store subscription on your behalf.

Bought on the web (the only way to subscribe on Windows)? Manage or cancel it on your account page, and email us for a refund.

Deleting your account

Steps are on the delete your account page.

Legal

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