SystemZen — Support

Q: Why is the app asking for Usage Access or folder access?

Per-app data and battery totals need Usage Access on Android to be real measurements rather than estimates, and cleaning a folder needs access to that folder. SystemZen only ever sees what you grant, and declining leaves the rest of the app working.

Q: I paid, so why does the app still show the free tier?

Open the paywall and choose Restore Purchases, making sure you are signed in to the same Apple Account or Google account you bought with. Pro follows your SystemZen account, so signing in with the same email on another device is usually all it takes — check what your account currently holds on the account page. If it still does not unlock, email us the receipt and we will sort it out.

Q: How do I cancel my subscription?

Cancelling is handled by whoever took the payment: Mac, iPhone, iPad: System Settings / Settings → Apple Account → Subscriptions. Android: Play Store → Subscriptions. Windows: the Windows app buys on the web rather than through the Microsoft Store, so cancel on your account page. You keep paid features until the end of the period you already paid for. Refunds are issued by the store that processed the payment, under its own policy.

Last updated: October 2026 · Covers SystemZen for macOS, Windows, iPhone, iPad, and Android

Ask us anything: info@softflourish.com — or use the contact form.
We answer within one business day (Mon–Fri, U.S. Pacific Time).

What to include

None of this is required, but it usually saves a round trip:

Your platform and OS version — macOS, Windows, iPhone/iPad, or Android
The app version, from Settings → About
Whether you signed in with Google or with an email address and password
What you did, what you expected, and what happened instead

Please don't send us a file you were trying to clean. SystemZen works on your device and we never receive your files — we'd rather keep it that way. A screenshot with sensitive parts covered is usually enough.

Why does a scan show less to clean than I expected?

That is usually correct, and it is deliberate. SystemZen only reports space it can actually reclaim in places you have granted it access to. It will never inflate a number to make a cleanup look more impressive — if a competing app claims many times more, it is generally counting things it cannot safely delete. Granting access to more folders will legitimately raise the figure.

Why is the app asking for Usage Access or folder access?

Per-app data and battery totals need Usage Access on Android to be real measurements rather than estimates, and cleaning a folder needs access to that folder. SystemZen only ever sees what you grant, and declining leaves the rest of the app working.

Why am I seeing an ad?

On the free tier of the iPhone, iPad, and Android apps, the only ad is an optional short video, offered for one more cleanup. It plays only when you tap to watch it; nothing opens on its own and there is no banner (earlier versions also showed one). SystemZen Pro has no ads, and the Mac and Windows apps never show ads. Every ad request is non-personalized. What the ads collect is set out in the Privacy Policy.

I paid, so why does the app still show the free tier?

Open the paywall and choose Restore Purchases, making sure you are signed in to the same Apple Account or Google account you bought with. Pro follows your SystemZen account, so signing in with the same email on another device is usually all it takes — check what your account currently holds on the account page. If it still does not unlock, email us the receipt and we will sort it out.

How do I cancel my subscription?

Cancelling is handled by whoever took the payment:

Mac, iPhone, iPad: System Settings / Settings → Apple Account → Subscriptions.
Android: Play Store → Subscriptions.
Windows: the Windows app buys on the web rather than through the Microsoft Store, so cancel on your account page.

You keep paid features until the end of the period you already paid for. Refunds are issued by the store that processed the payment, under its own policy.

Why is my history not showing on my other device?

History syncs per account, so sign in with the same account on both devices. Runs completed while signed out are recorded on that device only and are not backfilled after you sign in.

How do I delete my account and data?

See Delete Your Account & Data for the in-app steps, the email fallback, and exactly what is deleted versus retained.

How do I report a bug?

Tell us the steps that trigger it, what you expected, and what happened — plus the platform and app version. If a cleanup behaved unexpectedly, the section you were in and the figure it showed you help far more than the files themselves, which we don't want.