Flourish PDF — Support

Q: I paid, so why does the app still show the free tier?

Open the paywall and choose Restore Purchases. Make sure you are signed in to the same Apple Account, Google account, or Flourish PDF account you bought with. A subscription bought on any platform unlocks all of them once you sign in with the same Flourish PDF account.

Q: How do I cancel my subscription?

Cancelling is handled by whoever took the payment: Mac, iPhone, iPad: System Settings / Settings → Apple Account → Subscriptions. Android: Play Store → Subscriptions. Windows: your account page. You keep paid features until the end of the period you already paid for. Refunds are issued by the store that processed the payment, under its own policy.

Last updated: July 2026 · Covers Flourish PDF for macOS, Windows, iPhone, iPad, and Android

Ask us anything: info@softflourish.com — or use the contact form.
We answer within one business day (Mon–Fri, U.S. Pacific Time).

What to include

None of this is required, but it usually saves a round trip:

Your platform and OS version — macOS, Windows, iPhone/iPad, or Android
The app version (Flourish PDF → Settings → About)
Whether you signed in with Apple, Google, or email
For a document problem, what you did and what happened instead

Please don't attach a confidential document. Flourish PDF works entirely on your device and we never receive your files — we'd rather keep it that way. A screenshot with sensitive parts covered is usually enough.

Common questions

I paid, so why does the app still show the free tier?

Open the paywall and choose Restore Purchases. Make sure you are signed in to the same Apple Account, Google account, or Flourish PDF account you bought with. A subscription bought on any platform unlocks all of them once you sign in with the same Flourish PDF account.

How do I cancel my subscription?

Cancelling is handled by whoever took the payment:

Mac, iPhone, iPad: System Settings / Settings → Apple Account → Subscriptions.
Android: Play Store → Subscriptions.
Windows: your account page.

You keep paid features until the end of the period you already paid for. Refunds are issued by the store that processed the payment, under its own policy.

How do I delete my account and data?

See Delete Your Account & Data for the in-app steps, the email fallback, and exactly what is deleted versus retained.

Where do my documents go?

Nowhere. Editing, OCR, scanning, conversion, and the AI features all run on your own device — there is no upload endpoint to send them to. The only thing our servers hold is your account and which plan it is on. See the Privacy Policy.

Why does OCR or LaTeX say I've hit my limit?

Free and Plus include a monthly allowance of on-device OCR pages and LaTeX builds; Pro is unlimited. Allowances reset at the start of each calendar month. The product page lists what each plan includes.

How do I report a bug?

Tell us the steps that trigger it, what you expected, and what happened — plus the platform and app version. If it involves a specific PDF, a description of the document (scanned or digital, page count, has a form, is encrypted) helps more than the file itself, which we don't want.