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SurfaceIQ — Privacy Policy

Last updated: October 15, 2026

This Privacy Policy explains how SurfaceIQ(“the app”) collects, uses, and shares information. SurfaceIQ is published by Soft Flourish, an independent software studio and publishing house based in California, USA. It supplements the general Soft Flourish Privacy Policy and controls where the two differ for this app.

By using SurfaceIQ you agree to this policy. If you do not agree, please do not use the app.

What SurfaceIQ does

SurfaceIQ uses your device camera (and, on supported devices, LiDAR/ARCore depth) to scan surfaces — walls, floors, panels, equipment, vehicles — and highlight visual anomalies such as cracks, stains, dents, and wear.

Your photos stay on your device

Raw scan imagery never leaves your device. Anomaly detection runs entirely on-device. We do not upload, store, or have access to your captured photos or camera feed. If you subscribe to SurfaceIQ Pro and enable cloud sync, only your findings and report metadata (e.g. anomaly type, severity, measurements) are synced to your account — not the underlying images, unless you explicitly export/share a report yourself.

Information we collect

  • Account information: your email address and an account identifier (user ID) when you create an account or sign in, via Firebase Authentication. Used only to operate your account and sync your data.
  • Purchase information: your subscription status and purchase history for SurfaceIQ Pro, from Apple or Google. We never receive your full payment card details — billing is handled by the app store.
  • Findings & reports (Pro cloud sync): scan metadata you choose to save to your account.
  • Advertising & diagnostics (free tier): free users can watch an optional rewarded video ad for extra scans; there are no banner or full-screen ads. To serve it, the Google AdMob SDK collects advertising and diagnostic data, and on iOS an advertising device identifier only if you allow tracking. See below.
  • Aggregated usage statistics: Firebase Analytics records anonymous app-usage statistics (installs, sessions). Advertising-identifier collection and ad-personalisation signals are turned off for it.

Advertising and tracking

The free version of SurfaceIQ offers an optional rewarded video ad (“Watch ad”) through Google AdMob. SurfaceIQ Pro is ad-free and performs no advertising tracking.

  • iPhone and iPad:after you save your first scan view, we ask once, through Apple's App Tracking Transparency prompt, whether SurfaceIQ may use your device's advertising identifier. If you allow it, AdMob may use that identifier to show you more relevant video ads and to measure them, which can involve linking data across apps and websites owned by other companies. If you decline, or never see the prompt, ads are non-personalised, no advertising identifier is used, and every feature works the same. We do not ask again. In the EU, EEA and UK no ad is requested and the prompt is not shown.
  • Android:ads are non-personalised. The app does not use the Android advertising ID. In the EU, EEA and UK Google's consent form is shown before any ad is requested.

Whatever you choose, AdMob may still receive ad-related diagnostic and performance data and may derive coarse (city-level) location from your IP address in order to serve and measure advertising. AdMob's use of data is governed by Google's Privacy & Terms. You can reset or limit your advertising identifier, or withdraw tracking permission, in your device settings.

How we use information

  • Authenticate your account and sync your saved findings across your devices
  • Provide and manage the SurfaceIQ Pro subscription and free-tier limits
  • Show and measure ads to free-tier users
  • Diagnose crashes and improve reliability
  • Comply with legal obligations

We do not sell your personal information.

Third-party services

  • Google Firebase (Authentication, Firestore, Storage) — account, sync, and backend.
  • Google AdMob — advertising to free-tier users.
  • RevenueCat and the Apple App Store / Google Play — subscription validation and billing.

Data retention & your rights

You can delete your account and associated data at any time from inside the app, or by request — see Delete your account & data, which lists exactly what is erased, what is retained, and for how long. In-app deletion is immediate; emailed requests complete within 30 days. You may request access to or correction of your data by contacting us.

Children's privacy

SurfaceIQ is rated 4+ but is intended for a general audience and is not directed to children under 13.

Changes

We may update this policy; material changes will be reflected by the “Last updated” date above.

Contact

Questions: info@softflourish.com · Support: softflourish.com/surfaceiq/support