SurfaceIQ — Support
Last updated: July 23, 2026
This is the official support page for SurfaceIQ, the surface-anomaly scanner published by Soft Flourish. We're happy to help with scanning, subscriptions, or your account.
Contact support: info@softflourish.com
We typically respond within one business day (Mon–Fri, U.S. Pacific Time).
Before you write
- Your device model and iOS/Android version
- The SurfaceIQ app version (Settings → About)
- For sign-in issues, whether you use Apple, Google, or email login
- For a scan problem, the surface type and what you expected vs. what happened
How do I get a good scan?
Hold steady in good light and let the capture coach's ring turn green. Keep the surface roughly filling the frame; the on-screen guides help you frame and stay in range.
What do SurfaceIQ Pro and the free trial include?
Pro unlocks unlimited saved scans, baseline compare, PDF export, cloud sync, and removes ads — with a 7-day free trial, then monthly billing unless cancelled. Manage or cancel anytime in your App Store or Google Play subscription settings.
How do I restore my purchase?
Use “Restore Purchases” in the app's settings. One subscription covers your account across your iPhone and Android devices when you sign in with the same account.
How do I delete my SurfaceIQ account & data?
Sign in, then tap Delete Accountnext to Sign Out on the app's home screen — deletion is immediate. If you cannot sign in, email info@softflourish.comwith subject “Delete SurfaceIQ Account” from the address linked to your account and we complete it within 30 days. Full details of what is deleted and what is retained: Delete your account & data.
What happens to my photos?
Raw photos stay on your device. See the SurfaceIQ Privacy Policy for details.
Does SurfaceIQ measure depth or use accessories?
Real-world depth measurement uses LiDAR/ARCore where available. Thermal/UV/moisture options appear only when supported hardware is connected.